About the role

As a Technical Support Specialist I, you'll support senior team members in delivering Production Development Systems upgrades and implementations for customers. You'll work across a range of PTC technologies—including Windchill, Creo, and other PLM tools—while developing foundational technical skills in system configuration, data migration, and customer support.

This is a growth-focused, early-career role where you’ll gain exposure to real project work from day one, with increasing responsibility as your technical expertise and confidence expand.

What you'll do

• Support senior engineers in executing technical tasks across PTC software implementations (Windchill, Creo, Mathcad, Codebeamer, and myPDSapps)

• Shadow customer engagements to understand business needs and technical requirements

• Assist in writing technical specifications based on functional requirements

• Help troubleshoot and resolve technical issues during project execution

• Collaborate with customer technical teams to support successful delivery

• Contribute to documentation, including design specs, configurations, and user guides

• Support testing and validation of system configurations to ensure quality and accuracy

• Assist with deployment, upgrades, and continuous improvement of PTC systems

• Participate in data migration from legacy systems into Windchill

• Support integrations between PTC tools and other enterprise systems

• Contribute to system blueprinting and proof-of-concept development

What you'll bring

Required:

• Bachelor’s degree in Engineering, Computer Science, Information Systems, Business Administration, or equivalent experience

• Strong analytical and problem-solving skills

• Clear communication skills, both written and verbal

Preferred:

• Exposure to PTC products (Windchill, Creo, or similar CAD/PLM tools)

• Internship or co-op experience in MCAD or PLM environments

• Experience supporting services or project-based work

Who thrives here

• You’re curious and eager to learn new technologies and systems quickly

• You actively listen and seek to fully understand technical and business requirements

• You enjoy working alongside experienced team members and learning through hands-on involvement

• You communicate technical ideas clearly, even when still building expertise

• You take pride in producing accurate, high-quality work and documentation

Work setup

• Remote-first, home office environment with a professional and distraction-free workspace required

• Occasional travel required, including potential international trips for customer engagements, training, or team collaboration