About the role

As a Technical Support Specialist III, you’ll take on a leadership role in delivering Production Development Systems upgrades and implementations. You’ll oversee project execution, guide solution development, and act as a key technical resource for both customers and internal teams.

This role blends hands-on technical work with team leadership. You’ll support complex implementations, resolve escalated challenges, and ensure high-quality delivery while helping Level I and II team members grow their skills.

What you'll do

• Collaborate with customers to understand business needs and recommend best-fit solutions

• Oversee system blueprinting and proof-of-concept development across projects

• Review and approve technical specifications created by team members

• Manage deployment, upgrades, and continuous improvement of PTC software applications

• Supervise data migration efforts into Windchill environments

• Oversee system integrations between PTC tools and enterprise platforms

• Resolve complex technical issues, including escalations from Level II support

• Interface directly with customer technical teams to support successful execution

• Ensure quality through oversight of testing, validation, and system performance

• Create and maintain documentation, including design specifications and user guides

• Support Windchill system restructuring initiatives such as corporate carve-outs

• Mentor and coach junior team members while contributing to team development

What you'll bring

Required:

• Bachelor’s degree in Engineering, Computer Science, Information Systems, or equivalent experience

• 3+ years of experience in MCAD and PLM environments, including implementation and services delivery

• Strong experience working with PTC Windchill and related tools

• Proven ability to resolve complex technical issues independently

• Strong analytical and problem-solving skills

• Excellent communication skills, both written and verbal

Preferred:

• Experience with PTC product suite (Windchill, Creo, etc.)

• Advanced education or relevant certifications

Who thrives here

• You take ownership of complex projects and see them through to completion

• You’re the person others rely on to solve the toughest technical challenges

• You can guide both customers and teammates with clarity and confidence

• You balance hands-on technical work with mentoring and knowledge sharing

• You communicate effectively across technical and non-technical audiences

Work setup

• Remote-first with a professional home workspace required

• Participation in a rotating on-call schedule, including evenings, weekends, and holidays

• Some travel required, including occasional international trips for customer engagements, training, and team collaboration